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dumengdi2dumengdi2Update docs against apis-data-protection-kit
6a1bc323创建于 3月25日历史提交

DLP Service Error Codes

NOTE

This topic describes only module-specific error codes. For details about universal error codes, see Universal Error Codes.

19100001 Invalid Parameter

Error Message

Invalid parameter value.

Description

Invalid parameters are specified.

Possible Causes

  1. The value of account is empty or exceeds 1024 characters.

  2. The account type is incorrect.

  3. The aesKey or iv is invalid.

  4. The system time is later than the authorization expiration time.

  5. Fd is less than 0.

  6. The value of tokenId is 0.

  7. The bundle name is empty.

  8. The value of appIndex is less than 0.

  9. The value of userId is less than 0.

Solution

Set parameters correctly.

19100002 Encryption and Decryption Error

Error Message

Credential service busy due to too many tasks or duplicate tasks.

Description

An error occurs in encryption or decryption.

Possible Causes

  1. The number of active encryption and decryption tasks is greater than 100.

  2. Duplicate encryption/decryption tasks are performed.

Solution

Try again later.

19100003 Encryption/Decryption Timeout

Error Message

Credential task time out.

Description

The encryption or decryption timed out.

Possible Causes

It takes more than 10 seconds to encrypt or decrypt a DLP file.

Solution

Try again later.

19100004 Credential Service Error

Error Message

Credential service error.

Description

An error occurs in the credential service.

Possible Causes

  1. The DLP credential service does not exist.

  2. The DLP credential service is abnormal.

Solution

Wait for a while and try again, or restart the device.

19100005 Credential Authentication Server Error

Error Message

Credential authentication server error.

Description

The credential authentication server is abnormal.

Possible Causes

  1. The credential authentication server cannot be connected.

  2. The credential authentication server does not exist.

Solution

Check the credential authentication server and try again.

19100006 Access Denied for a Non-DLP Sandbox Application

Error Message

No permission to call this API, which is available only for DLP sandbox applications.

Description

The caller is not a DLP sandbox application.

Possible Causes

The caller is not a DLP sandbox application.

Solution

The caller must be a DLP sandbox application.

19100007 Access Denied for a DLP Sandbox Application

Error Message

No permission to call this API, which is available only for non-DLP sandbox applications.

Description

The caller cannot be a DLP sandbox application.

Possible Causes

The caller is a DLP sandbox application.

Solution

The caller must be a DLP sandbox application.

19100008 Non-DLP File

Error Message

The file is not a DLP file.

Description

The file is not a DLP file.

Possible Causes

The file is not a DLP file.

Solution

Use a DLP file.

19100009 Failed to Operate the DLP File

Error Message

Failed to operate the DLP file.

Description

The operation on the DLP file fails.

Possible Causes

  1. The user is not an authorized user.

  2. The sandbox application fails to be installed.

  3. The link file is not associated.

  4. The number of opened DLP files reaches 1000.

Solution

  1. Check the access permission.

  2. Wait for a while or restart the system and try again.

19100010 Read-Only DLP File

Error Message

The DLP file is read only.

Description

The DLP file is read-only.

Possible Causes

  1. You cannot modify the permission on a DLP file, which is read-only.

  2. You cannot write a DLP file, which is read-only.

Solution

Check the permission on the file.

19100011 System Service Abnormal

Error Message

The system ability works abnormally.

Description

The system service is abnormal.

Possible Causes

  1. The DLP permission service fails to start.

  2. The RPC object of the DLP permission service cannot be obtained.

  3. The service, on which the DLP permission service depends, fails to start.

  4. The read or write of IPC data fails.

  5. The service is not initialized.

Solution

Try again later or restart the device.

19100012 Failed to Apply for Memory

Error Message

System memory is insufficient.

Description

Failed to obtain the memory.

Possible Causes

The system memory is insufficient.

Solution

Try again later or restart the device.

19100013 User Access Denied

Error Message

The user does not have the permission.

Description

The user has no permission.

Possible Causes

The current login account does not have the permission on the file.

Solution

Check the user permissions.

19100014 Account Not Logged In

Error Message

Account not logged in.

Description

You have not logged in with an account.

Possible Causes

You have not logged in with the account of the corresponding type.

Solution

Log in using your account.

19100015 Upgrade Required

Error Message

The system needs to be upgraded.

Description

The system needs to be upgraded.

Possible Causes

The current system version needs to be upgraded.

Solution

Upgrade the system.

19100016 URI Missing in Want

Error Message

The uri field is missing in the want parameter.

Description

The want parameter does not contain the URI.

Possible Causes

The want parameter does not contain the URI.

Solution

Set parameters correctly.

19100017 displayName Missing in Want

Error Message

The displayName field is missing in the want parameter.

Description

The want parameter does not contain displayName.

Possible Causes

The want parameter does not contain displayName.

Solution

Set parameters correctly.

19100018 Application Unauthorized

Error Message

The application is not authorized.

Description

The application is not authorized.

Possible Causes

The application is not in the authorized application list.

Solution

Add the application to the authorized application list.

19100019 DLP File Has Expired

Error Message

The DLP file has expired.

Description

The DLP file has expired.

Possible Causes

The current time is beyond the authorization period.

Solution

Contact the file owner to authorize the file.

19100020 Network Disconnected

Error Message

No network connection.

Description

The device is not connected to Wi-Fi.

Possible Causes

The network is disconnected or not authenticated.

Solution

Connect the device to Wi-Fi.

19100021 Failed to Set Enterprise Application Policy

Error Message

Failed to set the enterprise policy.

Description

Failed to set the policy for an enterprise application.

Possible Causes

The input policy format is invalid.

Solution

Check the policy format and try again.

19110001 Invalid Parameter

Error Message

Parameter error.

Description

The parameter is invalid.

Possible Causes

  1. The policy format is incorrect.

  2. The parameter range is incorrect.

Solution

Set parameters correctly.

19110002 File Sensitive Content Identification Timed Out

Error Message

Sensitive file content identification timed out.

Description

Identification of sensitive file content timed out.

Possible Causes

Identification of sensitive file content timed out.

Solution

Try again later.

19110003 File Not Supported

Error Message

The file is not supported.

Description

The file is not supported.

Possible Causes

  1. The file path does not exist.

  2. The file type is not supported.

  3. The file permission is not supported.

Solution

Check whether the input file is correct.

19110004 System Function Abnormal

Error Message

A system error has occurred.

Description

The system function is abnormal.

Possible Causes

  1. The service cannot be started.

  2. The service on which the service depends cannot be started properly.

  3. IPC data fails to be read or written.

  4. The service is not initialized.

Solution

Try again later or restart the device.