a05065e9创建于 4月20日历史提交

Enterprise Device Management Error Codes

NOTE

This topic describes only module-specific error codes. For details about universal error codes, see Universal Error Codes.

9200001 DeviceAdmin Not Enabled

Error Message

The application is not an administrator application of the device.

Description

This error code is reported when the caller is not an enabled device administrator application.

Possible Causes

The enterprise device management APIs can be called only by a device administrator application that has been enabled.

Solution

Check whether the caller is a device administrator application enabled.

9200002 Permission Denied

Error Message

The administrator application does not have permission to manage the device.

Description

This error code is reported when the device administrator application does not have the permission to invoke the API.

Possible Causes

The device administrator application calls an API that is accessible only by a super device administrator application.

Solution

Check that the device administrator type enabled for the caller is the same as that required by the API.

9200003 Invalid Administrator Ability Component

Error Message

The administrator ability component is invalid.

Description

This error code is reported when the specified device manager ability component is invalid.

Possible Causes

The specified administrator ability component is invalid due to any of the following causes:

The administrator ability component does not exist when the device administrator application is enabled.
The administrator ability component is not a valid enterprise administrator ability component.

Solution

Check that the name of the administrator ability component is included in the application bundle when the application is enabled as a device administrator application.
Check that the administrator ability component inherits the EnterpriseAdminExtensionAbility component defined by the enterprise device management framework.

9200004 Failed to Enable the Device Administrator Application

Error Message

Failed to activate the administrator application of the device.

Description

This error code is reported when an application fails to be enabled as a device administrator application.

Possible Causes

The possible causes are as follows:

Multiple applications are enabled as the super device administrator application.
The application has been enabled as a device administrator application, but the administrator type has changed.
Multiple device administrator ability components are enabled for the same application.

Solution

Check that only one super device administrator application exists.
Check whether the current application has been enabled as a device administrator with a different device administrator type. If yes, disable the device administrator application and try again.
Check whether a device administrator ability component has been enabled for the application. Only one device administrator ability component can be enabled for an application.

9200005 Failed to Disable the Device Administrator Application

Error Message

Failed to deactivate the administrator application of the device.

Description

This error code is reported when the operation for disabling a device administrator application fails or another administrator application is disabled.

Possible Causes

The possible causes are as follows:

The application to be disabled has not been enabled.
Another administrator application is disabled.

Solution

Check that the target device administrator application has been enabled.
Check that the specified device administrator ability component of the target device administrator application has been enabled.
Ensure that the device administrator application to be disabled is the caller itself.

9200006 Invalid User ID

Error Message

The specified user ID is invalid.

Description

This error code is reported when the specified user ID does not exist or the specified user ID is different from the caller's user ID.

Possible Causes

The possible causes are as follows:

The user ID specified for setting a user policy does not exist.
The specified user ID is different from the caller user ID.

Solution

Ensure that the user ID specified for the API is valid.
Ensure that the caller user ID and the specified user ID are the same. If the application is a device administrator application, policies cannot be set across users.

9200007 System Ability Error

Error Message

The system ability works abnormally.

Description

This error code is reported when the enterprise device management ability is not working properly.

Possible Causes

The possible causes are as follows:

The EnterpriseAdminAbility is not started.
The RPC object for enterprise device management cannot be obtained.
Other abilities, on which the EnterpriseAdminAbility depends, are not started, or the RPC object cannot be obtained.
A system exception occurs during the running of EnterpriseAdminAbility.

Solution

Try again later or restart the device.

9200008 Invalid System Subscription Event

Error Message

The specified system event is invalid.

Description

This error code is reported when the enterprise device management module does not support subscription to the specified event or the specified event is invalid.

Possible Causes

The enterprise device management module does not support subscription to the specified event or the specified event is invalid.

Solution

Check that the specified event is valid and supported by the enterprise device management module.

9200009 Failed to Grant Permissions to an Application

Error Message

Failed to grant the permission to the application.

Description

This error code is reported when the super device administrator application fails to grant administrator rights to other applications.

Possible Causes

The target application is not installed by the administrator.

Solution

Check that the target application has been installed by the administrator.

9200010 Policy Conflict

Error Message

A conflict policy has been configured.

Description

This error code is reported when a conflict policy is being delivered.

Possible Causes

A conflict policy is defined and to be delivered.

Solution

Resolve the conflict, and then deliver the policy.

9200011 Failed to Replace the Device Administrator Application

Error Message

Failed to replace the administrator application of the device.

Description

Failed to replace the device administrator application.

Possible Causes

The specified application is a delegated or authorized device administrator application or a common device administrator application. It cannot be a super administrator application.

Solution

Call disableSuperAdmin to disable the super device management permission of a specified application.
Call disableAdmin to disable the common device management permission of a specified application.

9200012 Parameter Verification Failed

Error Message

Parameter verification failed.

Description

This error code is returned when the parameter verification fails.

Possible Causes

The possible causes are as follows:

The passed EnterpriseAdminExtensionAbility component does not belong to the current application.
The length of the input parameter exceeds the upper limit.
The length of the input array exceeds the upper limit.
The parameter value is out of the value range.
A removal operation is performed on a blocklist or trustlist that has not been set yet.

Solution

Ensure that the input EnterpriseAdminExtensionAbility belongs to the current application.
Ensure that the length of the input parameter does not exceed the upper limit.
Ensure that the length of the input array does not exceed the upper limit.
Ensure that the input parameter value is within the supported value range.
Before removing the list, ensure that the corresponding list is set.

9200013 Control Not Immediately Effective

Error Message

The enterprise management policy has been successfully set, but the function has not taken effect in real time.

Description

The enterprise control policy is set successfully, but the control does not take effect immediately.

Possible Causes

In external storage management scenarios, disabling external storage may not take effect immediately if files on it are in use. In such cases, the external storage cannot be unmounted right away.

Solution

Restart the device for the control to take effect. In external storage management scenarios, disabling external storage takes effect after the device is restarted. The external storage is not automatically loaded.

9200014 Failed to Start the Component

Error Message

Failed to start the ability.

Description

This error code is generated when the component fails to be started.

Possible Causes

If the list of applications that are forbidden to run is set (for example, by calling the addDisallowedRunningBundlesSync API) and the application is in the list, the component fails to be started.
If the list of applications that are allowed to run is set (for example, by calling the addAllowedRunningBundles API) and the application is not in the list, the component fails to be started.

Solution

Remove the application from the list of applications that are forbidden to run, for example, by calling the removeDisallowedRunningBundlesSync API.
Add the application to the list of applications that are allowed to run, for example, by calling the addAllowedRunningBundles API.

9200015 Component Not Exist

Error Message

The ability does not exist.

Description

This error code is generated when a component that does not exist is started.

Possible Causes

The input bundleName and abilityName do not exist.
The passed component is not visible to the outside.

Solution

Check whether the values of bundleName and abilityName in want are correct.
Check whether the passed component is visible to the outside.

9200016 Service Timeout

Error Message

Service timeout.

Description

This error code is reported when the service times out.

Possible Causes

The service times out.

Solution

Try again later.

9201001 Failed to Manage the Certificate

Error Message

Failed to manage the certificate.

Description

This error code is reported when the super device administrator application fails to install or uninstall a user certificate.

Possible Causes

The user certificate is incorrect.

Solution

Check that the user certificate is correct.

9201002 Failed to Install the Enterprise Application

Error Message

Failed to install the application.

Description

This error code is reported when a device administrator application fails to install an enterprise application.

Possible Causes

The possible causes are as follows:

The application installation path is empty or invalid, or does not exist.
The operation attempts to install multiple apps with different bundle names.
The application to be installed already exists when the installation parameter flag is 0.
The user ID is invalid.

Solution

Check that the application installation path is valid.
Check that all the installation parameters are valid.
Check that the same application is installed.

9201003 Failed to Add an Account

Error Message

Failed to add an OS account.

Description

This error code is reported when an account fails to be added.

Possible Causes

The possible causes are as follows:

The account already exists.
The account name is invalid.
The network is not connected when the account is added.
The system does not support multiple accounts.

Solution

Check whether the account name exists. If yes, change the account name and try again.
Check that the account name is valid.
Check that the network is connected when the account is added.

9201004 Update Package Not Exist or Fails to be Parsed

Error Message

The update packages do not exist or analyzing failed.

Description

This error code is reported when the enterprise device administrator application fails to notify the system of the package update.

Possible Causes

The possible causes are as follows:

The system update package does not exist.
The verification of the system update package name fails.
The system update package fails to be opened.
The system update package fails to be parsed.

Solution

Check whether the system update package exists.
Check whether the name of the system update package is valid.
Check whether the system update package is readable.
Check whether the system update package is complete.

9201005 Failed to Add an Application Kept Alive

Error Message

Add keep alive applications failed.

Description

This error code is reported when an application kept alive fails to be added.

Possible Causes

The possible causes are as follows:

The application is not installed.
The application does not have the MainAbility.
The application does not have the tray service.
The application is not added to the tray.
The current device does not support adding applications kept alive.

Solution

Check whether the application is installed.
Check whether the application has the MainAbility.
Check whether the application has the tray service.
Check whether the application has been added to the tray.

9201006 Installed Enterprise Re-signing Certificate Exceeding the Limit

Error Message

The number of certificates has reached the limit.

Description

This error code is reported when the number of installed enterprise re-signing certificates reaches 10.

Possible Causes

The number of installed enterprise re-signing certificates reaches the upper limit.

Solution

Check whether the number of installed enterprise re-signing certificates reaches 10. If yes, uninstall unnecessary certificates.

9201007 Invalid Enterprise Re-signing Certificate

Error Message

The certificate is invalid.

Description

This error code is generated when the enterprise re-signing certificate fails to be installed.

Possible Causes

The enterprise re-signing certificate fails to be installed. The possible causes are as follows:

The certificate is invalid.
A certificate with the same name has been installed.

Solution

Check whether the certificate is a valid enterprise re-signing certificate.
Check whether a certificate with the same name has been installed.

9201008 Enterprise Re-signing Certificate Not Exist

Error Message

The certificate does not exist.

Description

This error code is generated when the enterprise re-signing certificate fails to be uninstalled.

Possible Causes

The uninstalled certificate does not exist.

Solution

Check whether the uninstalled certificate exists.

9201009 Failed to Create a Log Collection Task

Error Message

Collecting logs, please try again later.

Description

This error code is generated when a log collection task fails to be created.

Possible Causes

When a log collection task is being executed, the systemManager.startCollectLog API is called to create a log collection task.

Solution

Wait until the previous log collection task is complete (that is, the EnterpriseAdminExtensionAbility.onLogCollected callback is received), and then call the systemManager.startCollectLog API to create a new log collection task.

9201010 Failed to Configure the Ethernet Network Interface

Error Message

Ethernet configuration failed. Ethernet device not connected.

Description

The Ethernet configuration fails, or the Ethernet device is not connected.

Possible Causes

The Ethernet configuration fails. The possible causes are as follows:

The NIC is not enabled.
The NIC name is incorrect.
The configuration parameters are incorrect.

Solution

Check whether the NIC is enabled.
Check whether the input NIC name is correct.
Check whether the configured parameters are correct.

9201011 Invalid Activation Lock Credential

Error Message

The credential of the activation lock is invalid.

Description

The credential for the activation lock is invalid.

Possible Causes

The format of the passed activation lock credential is incorrect.
The values of fields in the passed activation lock credential are incorrect.
The passed activation lock credential does not match the current device.

Solution

Ensure that the format of the activation lock credential is correct.
Ensure that the values of fields in the activation lock credential are correct.
Ensure that the activation lock credential is for the current device.

9201012 Failed to Enable or Disable Activation Lock

Error Message

Failed to enable or disable the activation lock.

Description

Failed to disable or enable the activation lock.

Possible Causes

The device does not support the activation lock service.

Solution

Ensure that the device supports the activation lock service.

9201013 Number of Applications in Dock Reaches Maximum

Error Message

The number of applications in the Dock has reached the maximum.

Description

This error code is reported when an enterprise device administrator fails to add an application to the Dock.

Possible Causes

The number of applications in the Dock has reached the maximum.

Solution

Delete unnecessary applications from the Dock.

9201014 Specified Application Already in Docker

Error Message

The application is already in the Dock.

Description

This error code is reported when an enterprise device administrator fails to add an application to the Dock.

Possible Causes

The specified application has already in the Dock.

Solution

Remove the specified application from the Dock and add it to the specified location in the Dock again.

9201015 Specified Application Not Installed

Error Message

The application is not installed.

Description

This error code is reported when the policy of an application needs to be delivered but the application has not been installed.

Possible Causes

The specified application has not been installed yet.

Solution

Install the specified application and try again.

9201016 Specified Application Not in Dock

Error Message

The application has not been added to the Dock.

Description

This error code is reported when an enterprise device administrator removes an application from the Dock.

Possible Causes

The application to be removed is not in the Dock.

Solution

Ensure that the package name of the application to be removed from the Dock is correct.

9201018 Specified Application Inoperable

Error Message

The application is inoperable.

Description

This error code is reported when an enterprise device administrator fails to add an application to the Dock.

Possible Causes

The specified application, such as Application Center, Task Center, Files, Recycle Bin, or an application without an icon, is inoperable.

Solution

The specified application cannot be added to the Dock. Add another application.

9201019 Specified Location Inoperable

Error Message

The location is inoperable.

Description

This error code is reported when an enterprise device administrator fails to add an application to the Dock.

Possible Causes

If the application in position 0 or 1 in the Dock is Application Center or Task Center, the application at that location cannot be changed.

Solution

Add the application to another location.